--- title: Reseat USB Cables description: 1. Power down the machine with the belly switch.                                     2. Go to the back side of your monitor and remove the cover using a 5/32" hex key.                                 --- [Skip to content](https://troubleshooting.proteusmotion.com/knowledge/reconnect-usb-cables#main-content) English Show submenu for translations [Submit a Support Ticket](https://troubleshooting.proteusmotion.com/knowledge/kb-tickets/new?hsLang=en) ![horizontal - blue-1.png\]](https://troubleshooting.proteusmotion.com/hs-fs/hubfs/Logos/horizontal%20-%20blue-1.png?height=40&name=horizontal%20-%20blue-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a Support Ticket](https://troubleshooting.proteusmotion.com/knowledge/kb-tickets/new) - Go to proteusmotion.com Go to proteusmotion.com Proteus Knowledge Base - There are no suggestions because the search field is empty. 1. [Help Resources](https://troubleshooting.proteusmotion.com/knowledge?hsLang=en) 2. [Hardware Issues](https://troubleshooting.proteusmotion.com/knowledge/hardware-issues?hsLang=en) 3. [Resistance Issues](https://troubleshooting.proteusmotion.com/knowledge/hardware-issues?hsLang=en#resistance-issues) # Reseat USB Cables 1\. Power down the machine with the belly switch.                                     ![Screenshot 2023-10-24 154634](https://troubleshooting.proteusmotion.com/hs-fs/hubfs/Screenshot%202023-10-24%20154634.png?width=435&height=427&name=Screenshot%202023-10-24%20154634.png) --- 2\. Go to the back side of your monitor and remove the cover using a **5/32"** hex key.                                                                          ![image (1)-2](https://troubleshooting.proteusmotion.com/hs-fs/hubfs/image%20(1)-2.png?width=244&height=262&name=image%20(1)-2.png) Note: Depending on the model year, it will look like one of the two pictures below once removed. ![Screenshot 2023-10-24 145345](https://troubleshooting.proteusmotion.com/hs-fs/hubfs/Screenshot%202023-10-24%20145345.png?width=335&height=304&name=Screenshot%202023-10-24%20145345.png)![image (1)-1](https://troubleshooting.proteusmotion.com/hs-fs/hubfs/image%20(1)-1.png?width=342&height=322&name=image%20(1)-1.png) --- 3\. Unplug the Type C USB hub and plug it back in. ![Screenshot 2023-10-24 144355](https://troubleshooting.proteusmotion.com/hs-fs/hubfs/Screenshot%202023-10-24%20144355.png?width=256&height=250&name=Screenshot%202023-10-24%20144355.png)          ![Hub Reseat](https://troubleshooting.proteusmotion.com/hs-fs/hubfs/Hub%20Reseat.gif?width=368&height=207&name=Hub%20Reseat.gif) Note: Your hub may look different depending on year. --- 4\. Unplug the 2X USB cables from the USB hub, and then plug them back in firmly.  Note: Depending on your model the hub and USB locations may differ from the picture below.                                                ![Top USB reseat](https://troubleshooting.proteusmotion.com/hs-fs/hubfs/Top%20USB%20reseat.gif?width=419&height=236&name=Top%20USB%20reseat.gif) --- 5\. Unplug the 2X USB cables from the bottom extenders, and then plug them back in firmly. Note: Depending on your model USB connector may be Micro for 1X cable.                                     ![Screenshot 2023-10-24 133155](https://troubleshooting.proteusmotion.com/hs-fs/hubfs/Screenshot%202023-10-24%20133155.png?width=514&height=252&name=Screenshot%202023-10-24%20133155.png)                                                                          ![Bottom USB Reseat](https://troubleshooting.proteusmotion.com/hs-fs/hubfs/Bottom%20USB%20Reseat.gif?width=371&height=209&name=Bottom%20USB%20Reseat.gif) --- 6\. Power the machine back up using the switch and confirm reseat was successful.                                      ![Powered](https://troubleshooting.proteusmotion.com/hs-fs/hubfs/Powered.png?width=459&height=511&name=Powered.png)     - [Getting Started](https://troubleshooting.proteusmotion.com/knowledge/getting-started?hsLang=en) - [Software How To's](https://troubleshooting.proteusmotion.com/knowledge/software-how-tos?hsLang=en#main-content) - [Performance Testing](https://troubleshooting.proteusmotion.com/knowledge/software-how-tos?hsLang=en#performance-testing) - [Account Management](https://troubleshooting.proteusmotion.com/knowledge/software-how-tos?hsLang=en#account-management) - [Test Results](https://troubleshooting.proteusmotion.com/knowledge/software-how-tos?hsLang=en#test-results) - [Software Feature Guides](https://troubleshooting.proteusmotion.com/knowledge/software-feature-guides?hsLang=en#main-content) - [Performance Testing](https://troubleshooting.proteusmotion.com/knowledge/software-feature-guides?hsLang=en#performance-testing) - [Test Results](https://troubleshooting.proteusmotion.com/knowledge/software-feature-guides?hsLang=en#test-results) - [Freestyle](https://troubleshooting.proteusmotion.com/knowledge/software-feature-guides?hsLang=en#freestyle) - [Hardware Issues](https://troubleshooting.proteusmotion.com/knowledge/hardware-issues?hsLang=en#main-content) - [Position Issues](https://troubleshooting.proteusmotion.com/knowledge/hardware-issues?hsLang=en#position-issues) - [Resistance Issues](https://troubleshooting.proteusmotion.com/knowledge/hardware-issues?hsLang=en#resistance-issues) - [Installation & Self Service](https://troubleshooting.proteusmotion.com/knowledge/hardware-issues?hsLang=en#installation-self-service) - [FAQ](https://troubleshooting.proteusmotion.com/knowledge/hardware-issues?hsLang=en#faq) - [Bluetooth & Attachments](https://troubleshooting.proteusmotion.com/knowledge/bluetooth-attachments?hsLang=en#main-content) - [Bluetooth](https://troubleshooting.proteusmotion.com/knowledge/bluetooth-attachments?hsLang=en#bluetooth) - [Attachments](https://troubleshooting.proteusmotion.com/knowledge/bluetooth-attachments?hsLang=en#attachments) - [Tablet & Internet Connection](https://troubleshooting.proteusmotion.com/knowledge/tablet-internet-connection?hsLang=en) - [Didn't Find What You're Looking For?](https://troubleshooting.proteusmotion.com/knowledge/didnt-find-what-youre-looking-for?hsLang=en) # Proteus Motion, Inc proteusmotion.com Help Center Copyright © 2026, Proteus Motion, Inc